3 Ways AI Assists Internal Communications

Empowering, Not Replacing, Corporate Communicators with AI 

3 Ways AI Assists Internal CommunicationsArtificial intelligence (AI) is hyped to become a transformative force across all industries. According to Next Move Strategy Consulting, the global AI market was valued at $95.6 billion in 2021 and is predicted to grow with a 32.9% CAGR (compound annual growth rate) to reach $1.85 trillion by 2030. 

As the use of AI expands, it has the potential to revolutionize HR and corporate communications by linking data with content, but we must use it responsibly. According to Top Trends in Privacy Driving Your Business Through 2024, a report by Gartner®, “By 2025, regulations will necessitate focus on AI ethics, transparency, and privacy, which will stimulate – instead of stifling – trust, growth, and better functioning of AI around the world.”(1) Let’s explore what this might look like. 

First, recognize AI for what it is: artificial. 

While AI output is fascinating at this stage, remember it’s only as good as its inputs. AI rehashes and rewrites existing content, just a bit more cleverly than traditional plagiarism. While people currently use AI to write news stories, concerns about job displacement are not unfounded. However, it’s essential to recognize that AI’s contribution to corporate communications is much more nuanced than merely replacing human writers. Yes, AI can quickly generate text, yet the output is limited to the quality and integrity of the sources it has processed. Rather than replacing human writers, AI is more likely to become a time-saving assistant, allowing communicators to gain insights from data and focus more on strategy and creativity. 

How will AI assist employee communications? 

1. Use communications analytics data to inform content strategy.

One of the significant challenges in corporate communications is understanding message uptake. Communications analytics data like PoliteMail’s Benchmark Report reveals employees are willing to spend about a minute with an average email, with the highest engagement observed in messages of just thirty seconds or less to read. It won’t be long before AI makes this type of data analysis available as real-time recommendations, with variable tuning based on the message content and intended audience. Internal comms and HR teams may leverage AI tools as an editor to quickly condense lengthy content into more concise, reader-friendly message summaries. For example, internal comms could ask an AI tool to take a Teams meeting transcript and produce a bullet list summary for broadcast distribution. 

2. Optimize communications for higher engagement.

AI excels at pattern matching and machine learning. So, when teams apply these tools to content analysis and communications metrics, they can enhance both assets’ value. Effective communicators possess strong intuition and language skills, and adding data-driven insights to evaluate the impact of their work will expand their reach and improve desired outcomes. For example, PoliteMail provides an AI-driven subject line suggester trained on attention rate data. Based on past performance, the tool suggests subjects likely to garner more attention. The communicator provides the content and ideas — what are we communicating and why — and AI helps optimize the how and the word choice. 

3. Maintain a consistent brand voice.

Beyond visual brand guidelines that define a company’s logo, font, and colors, corporate communications teams seek to maintain a consistent brand voice (the company’s style, attitude, and tone). With its ability to learn patterns, AI can help a diverse team of writers execute a more consistent brand voice by mimicking a specific fashion, point of view, and character. By training AI to edit content to align with an organization’s defined brand voice, communicators can ensure a cohesive identity. An organization could train an AI on its brand voice by inputting its current collateral library that fits the brand voice. Some have seen tools like ChatGPT accomplish this when prompted to rewrite a speech in the style of Teddy Roosevelt or write a story in the style of Mark Twain. 

Say HI to AI 

While AI is a powerful up-and-coming tool, companies should view it as a collaborative partner rather than a replacement for human intelligence. Leveraged responsibly, AI can help streamline content production and provide valuable data-driven insights that help comms teams produce more engaging content. Used strategically, AI can elevate corporate comms by strengthening content strategy, optimizing communications for reach, readership, and engagement, and defining and maintaining a robust and consistent brand voice. 

1 Gartner, Top Trends in Privacy Driving Your Business Through 2024, Nader Henein, Bart Willemsen, Bernard Woo, 5 May 2022. 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. 

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