You’ve likely heard of communications measurement and metrics, most likely in terms of open rates, page views, and clicks. How…

Bridging the Gap: The Importance of Unified Internal Communication in Your Organization  When organizations communicate effectively, they foster a spirit…

How will companies use generative artificial intelligence (AI) tools for internal communications? In one sentence, ChatGPT says, “Companies can utilize…

Why do so many organizations struggle to create and maintain an effective internal communications strategy? In some cases, it’s simply…

4 ways to navigate digital etiquette at work Technology has transformed how we interact with colleagues and customers, from emails…

First Things First: Why Does Storytelling Work? Facts matter. The trouble is that facts are impersonal—they lack the emotional “hook”…

Despite the wolf crying, email remains the top channel for enterprise internal communicators Despite an ongoing conversation around email’s demise…

What’s a reasonable email readership rate? Compared to what? Benchmarking compares an organization’s performance — using metrics and key performance…